CUSTOMER SERVICE

Customer-oriented approach is firmly anchored in our maxims.

If you can find on the manuals in our download area or in our FAQ's no answer to your question, please contact us by telephone or via our contact form.

Direct Line:

Company address

ELECTROSTAR GmbH

Stuttgarter Str. 36
D-73262 Reichenbach/Fils
service [at] starmix.de


ELECTROSTAR CUSTOMER SERVICE WORKSHOPS

For repairs and warranty processing please contact one of the following workshops:

Central customer service workshop
U & W GmbH
Jakob-Wolf-Str. 26
63179 Obertshausen
Phone +49 (0) 6104 / 60 05 100
Fax +49 (0) 3212 / 12 39 075
info [at] uwgmbh.de
Factory customer service
Hans Sauer GmbH
Barkhausenweg 8
22339 Hamburg
Phone +49 (0) 40/5389920
Fax +49 (0) 40/5381037


Customer service (only vor vacuum cleaner H asbestos)

Company
ASUP GmbH

Beckendorfer Bogen 10
21218 Seevetal
Phone +49 (0) 41 05 / 59 888-16
Fax +49 (0) 41 05 / 59 888-99
thomas.opara [at] asup.info
Contact Person: Herr Opara
Repair and service workshop:
ASUP Duisburg

Vermietung & Service
Mausegatt 26
47228 Duisburg
Phone +49 (0) 20 65 / 423 48-70
Fax +49 (0) 20 65 /423 48-99


ZIP CODE 0 ...
Fa. Biebrach - C.H. Morgenstern GmbH
Leipziger Straße 136
01127 Dresden
Phone +49 (0) 351/8032147
Fax +49 (0) 351/8045358
info [at] biebrach-morgenstern.de


ZIP CODE 2 ...
Hans Sauer GmbH – Gewerbegeräte
Barkhausenweg 8
22339 Hamburg
Phone +49 (0) 40/5389920
Fax +49 (0) 40/5381037
ZIP CODE 3 ...
SCHERRER Handelsgesellschaft mbH
Hauptniederlassung Hannover
Gretlade 2
31319 Sehnde OT Höver
Phone +49 (0)5132 / 9200-16
Fax +49 (0)711 / 28559-10


ZIP CODE 3 ...
SCHERRER Handelsgesellschaft mbH
(früher D.+E. Cruse)
Maybachstr. 3
38112 Braunschweig
Phone +49 (0) 531 / 3557192-0
Fax +49 (0) 531 / 3557192-29
ZIP CODE 7 ...
Bibrach & Dörr GmbH
Kniebisstraße 1
70188 Stuttgart
Phone +49 (0)711 / 28559-0
Fax +49 (0)711 / 28559-10



Service & Repair of starmix special vacuum cleaners

(H-Asbestos):

You have purchased a vacuum cleaner of dust class H - asbestos. According to technical rule TRGS 519 (§ 7.2 paragraph 7), equipment in this category must be serviced and, if required, repaired by a company that has been approved and certified under the hazardous substances ordiance. This is to be carried out as required, at least, however, once a year. For our starmix asbestos vacuum cleaners, we have signed a contract for this with the following company:

Company
ASUP GmbH

Beckendorfer Bogen 10
21218 Seevetal
Phone +49 (0) 41 05 / 59 888-16
Fax +49 (0) 41 05 / 59 888-99
thomas.opara [at] asup.info
Contact person: Mr. Opara
Repair and Service Workshop:
ASUP Duisburg

Vermietung & Service
Mausegatt 26
47228 Duisburg
Phone +49 (0) 20 65 / 423 48-70
Fax +49 (0) 20 65 /423 48-99


When required, please contact the above-named firm directly in order to discuss the details of this particular process.

Please note the following in advance:

  • The appliance has to be delivered cleaned, without suction products, packed securely and dust free for transportation.
  • The serviced appliance is identified by a "serviced" stamp and will get a maintenance report with test certivicate.

Repairs needed outside of this servicing time are subject to a fee. The customer will be notified of thes fee in the form of a cost estimate and the repairs will be carried out once he confirms his agreement.