CUSTOMER SERVICE

Customer-oriented approach is firmly anchored in our maxims.

If you can find on the manuals in our download area or in our FAQ's no answer to your question, please contact us by telephone or via our contact form.

Direct Line:

Company address

ELECTROSTAR GmbH

Hans-Zinser-Str. 1-3
D-73061 Ebersbach/Fils
service [at] starmix.de

ELECTROSTAR CUSTOMER SERVICE WORKSHOPS

For repairs and warranty processing please contact one of the following workshops:

Customer service (only vor vacuum cleaner H asbestos)

Service & Repair of starmix special vacuum cleaners

(H-Asbestos):

You have purchased a vacuum cleaner of dust class H - asbestos. According to technical rule TRGS 519 (§ 7.2 paragraph 7), equipment in this category must be serviced and, if required, repaired by a company that has been approved and certified under the hazardous substances ordiance. This is to be carried out as required, at least, however, once a year. For our starmix asbestos vacuum cleaners, we have signed a contract for this with the following company:

When required, please contact the above-named firm directly in order to discuss the details of this particular process.

Please note the following in advance:

• The appliance has to be delivered cleaned, without suction products, packed securely and dust free for transportation.
• The serviced appliance is identified by a "serviced" stamp and will get a maintenance report with test certivicate.

Repairs needed outside of this servicing time are subject to a fee. The customer will be notified of thes fee in the form of a cost estimate and the repairs will be carried out once he confirms his agreement.