
CUSTOMER SERVICE
Customer-oriented approach is firmly anchored in our maxims.
If you can find on the manuals in our download area or in our FAQ's no answer to your question, please contact us by telephone or via our contact form.
Direct Line:
Company address
ELECTROSTAR GmbH
Hans-Zinser-Str. 1-3
D-73061 Ebersbach/Fils
service [at] starmix.de
ELECTROSTAR CUSTOMER SERVICE WORKSHOPS
For repairs and warranty processing please contact one of the following workshops:
U & W GmbH
Jakob-Wolf-Str. 26
63179 Obertshausen
Phone +49 (0) 6104 / 60 05 100
Fax +49 (0) 3212 / 12 39 075
info [at] uwgmbh.de
Hans Sauer GmbH
Barkhausenweg 8
22339 Hamburg
Phone +49 (0) 40/5389920
Fax +49 (0) 40/5381037
Customer service (only vor vacuum cleaner H asbestos)
ASUP GmbH
Beckendorfer Bogen 10
21218 Seevetal
Phone +49 (0) 41 05 / 59 888-16
Fax +49 (0) 41 05 / 59 888-99
thomas.opara [at] asup.info
Contact Person: Herr Opara
ASUP Duisburg
Vermietung & Service
Mausegatt 26
47228 Duisburg
Phone +49 (0) 20 65 / 423 48-70
Fax +49 (0) 20 65 /423 48-99
Fa. Biebrach - C.H. Morgenstern GmbH
Leipziger Straße 136
01127 Dresden
Phone +49 (0) 351/8032147
Fax +49 (0) 351/8045358
info [at] biebrach-morgenstern.de
Hans Sauer GmbH – Gewerbegeräte
Barkhausenweg 8
22339 Hamburg
Phone +49 (0) 40/5389920
Fax +49 (0) 40/5381037
SCHERRER Handelsgesellschaft mbH
Hauptniederlassung Hannover
Gretlade 2
31319 Sehnde OT Höver
Phone +49 (0)5132 / 9200-16
Fax +49 (0)711 / 28559-10
SCHERRER Handelsgesellschaft mbH
(früher D.+E. Cruse)
Maybachstr. 3
38112 Braunschweig
Phone +49 (0) 531 / 3557192-0
Fax +49 (0) 531 / 3557192-29
Bibrach & Dörr GmbH
Kniebisstraße 1
70188 Stuttgart
Phone +49 (0)711 / 28559-0
Fax +49 (0)711 / 28559-10
Service & Repair of starmix special vacuum cleaners
(H-Asbestos):
You have purchased a vacuum cleaner of dust class H - asbestos. According to technical rule TRGS 519 (§ 7.2 paragraph 7), equipment in this category must be serviced and, if required, repaired by a company that has been approved and certified under the hazardous substances ordiance. This is to be carried out as required, at least, however, once a year. For our starmix asbestos vacuum cleaners, we have signed a contract for this with the following company:
ASUP GmbH
Beckendorfer Bogen 10
21218 Seevetal
Phone +49 (0) 41 05 / 59 888-16
Fax +49 (0) 41 05 / 59 888-99
thomas.opara [at] asup.info
Contact person: Mr. Opara
ASUP Duisburg
Vermietung & Service
Mausegatt 26
47228 Duisburg
Phone +49 (0) 20 65 / 423 48-70
Fax +49 (0) 20 65 /423 48-99
When required, please contact the above-named firm directly in order to discuss the details of this particular process.
Please note the following in advance:
- The appliance has to be delivered cleaned, without suction products, packed securely and dust free for transportation.
- The serviced appliance is identified by a "serviced" stamp and will get a maintenance report with test certivicate.
Repairs needed outside of this servicing time are subject to a fee. The customer will be notified of thes fee in the form of a cost estimate and the repairs will be carried out once he confirms his agreement.