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3-Year Warranty on All Products

See Warranty Terms for Details.

Service Made Simple

Follow these steps if you need service.

Original Quality Protects Your Product

Only genuine starmix accessories bearing the OQ logo have been tested and certified together with our products. This ensures that performance, safety, certifications, and your warranty coverage remain intact.

  • Preserves Your Warranty
  • Maintains Certifications
  • Maintains Performance


Main Filter

For maximum suction performance and optimum protection.

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Filter bags

Clean disposal and high filtration performance.

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Vacuum Hoses

For reliable dust extraction and maximum freedom of movement.

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View All Accessories

Downloads and FAQ's

Downloads


Warranty Terms


Service Request Form


Service Contacts

We are the only manufacturer in our industry to offer a warranty that combines three key advantages:

  • 3-year warranty on all products
  • No registration or customer account required
  • Valid for professional and commercial use

For our sweepers, we go one step further by offering a 5-year warranty on brush wear.

During the warranty period, all you need is a valid proof of purchase. If you need to make a warranty claim, simply contact starmix directly, and we'll guide you through the next steps.

Our Warranty Terms apply.

Many manufacturers tie their warranty to additional conditions. In many cases, you must register your product in advance and create a customer account, or the warranty is only valid for private use. Professional and commercial users often receive a shorter warranty period or are excluded altogether.

At starmix, it's different. Our 3-year warranty starts automatically from the date of purchase, requires no registration, and also covers professional and commercial use. That means every customer benefits from a straightforward, transparent warranty with no unnecessary hassle.

We want to make the warranty process as simple as possible.

Simply keep your proof of purchase throughout the 3-year warranty period. If you need to make a warranty claim, just contact starmix or one of our authorized service centers and describe the issue.

To process your claim, you'll need the following:

  • Authorized Service Centers
  • Service Request Form

The warranty is valid for 3 years from the date the product is first delivered to the customer.

Our warranty covers defects in materials and workmanship of your starmix product. It does not cover damage caused by, for example, impact, improper handling or modifications, the use of non-genuine starmix consumables such as dust filters, or excessive use of the product.

Normal wear parts, such as motor fans, wheels, and seals, are also excluded from the warranty.

For full details and exclusions, please refer to the starmix Warranty Terms.

o ensure your warranty claim is processed as quickly and smoothly as possible, we recommend contacting us first. Together, we'll determine the best way to proceed.

This helps avoid unnecessary questions and delays—for example, if a product is sent in without prior consultation or if important documents, such as the Service Request Form, are missing.

Our warranty covers your starmix product against defects in materials and workmanship.

The warranty does not cover, among other things:

  • Damage caused by impact or improper handling
  • Unauthorized modifications or repairs
  • Damage resulting from the use of non-genuine starmix consumables, such as dust filters
  • Damage caused by excessive use or use outside the intended purpose
  • Wear parts, such as motor fans, wheels, and seals

For full details, please refer to our Warranty Terms.

Using genuine starmix accessories and consumables—such as filters, fleece filter bags, and vacuum hoses—is the best way to maximize the service life of your product.

Original accessories help maintain consistently high suction performance, protect critical components, and ensure that your product's certifications remain valid. They also reduce the risk of warranty claims, helping your starmix product perform reliably for years to come.
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