Contact made easy

Here you will find an overview of direct contacts for all relevant departments in the external relationship. 
The department you want to talk to is not listed? No problem. You can send us a message via the contact form and we'll make sure it gets to the right department. If you want to start a chat, click on the chat icon on the right side of the screen, here you can talk to a free employee from the sales department. Alternatively, you can leave a message for a callback by clicking on the callback icon on the right side of the screen. 


You will receive personal advice on products, service or all aspects of your order from our internal sales team, 


Phone +49 7163 9988-110


Phone +49 7163 9988-120

Customer Service

You have technical problems or questions about an ongoing repair? Then our customer service is the right place to go.  

Manuel Neutzner
Customer Service 

Phone +49 7163 9988-161

Our factory service/spare parts service is listed below. Also the contact for service and repair of special vacuum cleaners.

Factory service / spare parts service


U & W GmbH
Jakob-Wolf-Str. 26
63179 Obertshausen
Tel. +49 6104 6005100


Hans Sauer GmbH
Barkhausenweg 8
22339 Hamburg
Tel. +49 40 5389920

Service & repair of starmix special vacuum cleaners (H-asbestos)


Asup GmbH
Beckendorfer Bogen 10
21218 Seevetal
Tel. +49 4105 59888-0

Repair and service workshop
Asup Duisburg
Rental and service
Mausegatt 26
47228 Duisburg
Tel. +49 2065 42348-70

Goods delivery

Goods deliveries and pick-ups are located in logistics hall 6. 

Electrostar GmbH
Haller Industriepark Halle 6
Hans-Zinser-Str. 1-3
DE 73061 Ebersbach/Fils

Registration and directions

Opening hours goods receipt

Mon - Fri:
7:00 a.m to 9:00 a.m
9:15 a.m to 12:00 p.m
12:45 p.m to 15:00 p.m
Friday until 2:00 p.m

Opening hours outgoing goods

Mon - Fri:
7:30 a.m to 9:00 a.m
9:15 a.m to 12:00 p.m
12:45 p.m to 15:00 p.m


Gwendi Harer

Phone +49 7163 9988-011


    Siegmar Roos
    Head of Controlling

    Phone +49 7163 9988-030


      Gerhard Hauser
      Head of Supply Chain

      Phone +49 7163 9988-209


        Holger Kutschbach
        Head of Test and Application Technology


          Diana Schlick
          Head of Marketing

          Fon: +49 7163 9988-080


          Martin Wemlinger
          Head of Logistics

          Fon: +49 7163 9988-220